I was banned. What next?

Accounts who have been found to be going against our Community Guidelines will face consequences ranging from the removal of items and currency to permanent bans. 

The team at PlaySide Studios are working hard to make the game safe and fun for everyone, but sometimes we get it wrong! If you believe you were banned in error, please get in touch with Customer Support.

Bullying and Harassment

We believe that World of Pets should be a safe and friendly environment for everyone playing it and so we have a zero tolerance policy toward hate speech, bullying, harassment or threatening behaviour of any kind. 

Cheating and Exploits

We take reports of cheating and exploitation very seriously.

Recently there has been an increase in players taking advantage of known bugs to get ahead of other players, including gold cheating and spreading illegitimately gained pets. 

Report bugs and exploits as you see them! Don't take advantage of them, or you risk your account being banned. If you do find an exploit you can let us know here. 

Consequences

Player discipline is up to the discretion of PlaySide and is reviewed on a case-by-case basis.

We take into account several factors including severity of the offence, and repeat offences. Due to privacy concerns, we cannot discuss what happens to specific users. 

As a guideline, we have 3 levels of severity.

Ban Level 1 - 48 Hours

Ban Level 2 - 7-10 Days

Ban Level 3 - Perma-Ban

If you are found to have been cheating, scamming, or engaging in behaviour that is against the Community Guidelines you may lose all rights to your account. This includes access to any items, currency, and purchases you may have made with real world money.