Does World of Pets require purchases to be made?
World of Pets is a free to download game, that offers optional "in-app purchases" to players.
In-app purchases are never required to play the game, but can be used to enhance certain gameplay elements. In-app purchases vary in price, ranging from $4.99 to $49.99 (without taxes) in U.S. app stores, for example.
In-app purchases are paid for with real money, and are always clearly labeled as such. They are accessible "in game", meaning that the options to make a purchase are found within the game itself.
Can I turn off In-App Purchases?
As long as no payment information (e.g. credit card information) is added to your child's device, no purchases can be made.
Should you decide to make purchases for your child and for this reason add your payment information to the device, remember to adjust password protection settings, or disable in-app purchases entirely afterwards to avoid unauthorised purchases.
In-app purchase settings are different depending on what sort of device you are using. Find the instructions you need linked below:
- Instructions for Apple iOS devices (like iPhone or iPad)
Who Process In-App Purchases
PlaySide Studios or Norris Gaming do not process payments for in-app purchases, or have access to any credit card information. Payment transactions themselves are processed through the App Store or Xsolla (depending on your device) via the personal email address associated with that account. Transaction receipts are emailed to you by Apple or Xsolla after each purchase.
Sometimes, purchases may be bundled together if you've bought multiple items, and it might take a few days for you to receive the receipt. These post-purchase processes are subject to change by Apple or Xsolla. PlaySide Studios and Norris Gaming do not offer any billing programs.
Are My Bank Details Kept Private?
As PlaySide Studios or Norris Gaming do not process payments for in-app purchases, nor do we have access to any of your payment information. That's because the payment transactions themselves are completed through Apple's App Store or Xsolla (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Xsolla after each purchase (though please note that any post-purchase processes are controlled by Apple or Xsolla and are subject to change by them).
I've made an In-App Purchase but not received my items? What can I do?
Usually transactions are instant. However in rare cases it can take up to 48 hours for transactions to process through Apple or Xsolla and then make it into your game. It is also recommended to restart the app by fully closing and re-opening it. Sometimes a fresh connection to the servers can trigger the in-app currency to appear.
If it's been 48 hours and still nothing has happened, please contact Apple or Xsolla directly for more information, and get in touch with Customer Support with proof of purchase.
I've seen other sites or players advertising the sale of in-app items for World of Pets, is it safe to buy from them?
If you want to make an in-app purchase, the only way is to buy through the game itself on your mobile device.
Beware of any third party sites that promise you enhancements for our games (like “free gems”, or "free 5 Star Pets" websites, etc). These sites or players may collect your personal information, money, or both, and often never deliver the promised in-game products. Selling, redeeming or trading virtual in-game currency is otherwise not allowed by our Community Guidelines.
IMPORTANT: As with anything related to the Internet, always keep your passwords to yourself and consider changing them on a regular basis. PlaySide Studios and Norris Gaming will never ask you for your game account password(s) or credit card information.
Our refund process is dependent on where you purchased your in-app items, and applies to any instance depending on whether the purchase was intentional or not.
As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, exceptions can be applied.
For purchases made on PC and Mac via the Xsolla Launcher:
Xsolla handles all the billing for in-app purchases made on PC and Mac via the Xsolla Client. Customers who have purchased items via Xsolla can request a refund by visiting https://help.xsolla.com/ and contacting Xsolla customer support.
To read if you're eligible for a refund for purchases made please read the Xsolla Refund Policy linked here.
For purchases made on iOS through the App Store:
Apple handles all billing for in-app purchases made on iOS devices. Customers who have purchased any in-app items through the App Store will need to reach out to Apple directly with any refund requests. They are typically able to honour all refund requests within 30 days of the purchase date (but it's at their discretion). You can contact Apple Customer Support directly at https://getsupport.apple.com/.
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